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Ethics: all Entrelingo translators are NAATI accredited professional translators and/or official certified Spanish - English - Spanish translators and registered before the Cancillería de Colombia, who are committed to providing translations of the highest precision and quality.


Confidentiality: the Entrelingo translator team will always respect the complete confidentiality of the customer's documents. Each member also followed the AUSIT Code of Ethics professionally, especially about privacy and precision. More details about the confidentiality of data in the Privacy Policy.


Acceptance: Entrelingo will not accept the initiation of a work order if the documents sent by email are not legible or damaged. In this case, Entrelingo customer service will contact the customer to request a better quality copy. The order processing time will begin to count as soon as the documents to be translated received in the required quality and format.


Fees and payment: the full payment is required before any translation work unless otherwise agreed (select corporate customer only). All rates are previously agreed with fixed prices according to the type of service or established according to the duration of the document. Work will only start when the order has been entirely created, and notification of payment has been received.

The customer is responsible for all costs incurred by Entrelingo in securing bad debts, including collection agencies, court fees and attorneys' fees. The company reserves the right to withhold services from customers with an overdue balance.

Layout: generally, the translated document will retain the layout of the source document; however, when this is not possible and to ensure consistency in Entrelingo services, certified translations will be delivered following the detailed instructions below. Font type and size: Arial 12, alignment: justified, margins: 3 cm, spacing: 1.5. This implies that each resulting spreadsheet will contain approximately 250 translated words. This form can vary according to the layout's needs or the source document (tables, graphics, alignment, etc.), always keeping the ratio of approximately 250 words per resulting page. NAATI translations will be delivered in a format as similar as possible to the original, which may vary according to what has been agreed with the customer.

Number of pages of the service: on a new request, the number of pages of the certified translation service must equal the number of pages of the resulting translation. This is calculated taking into account the instructions detailed above. It is the customer's responsibility to ensure that the amount of service matches the number of resulting pages. If the customer has not added the total number of pages corresponding to the total number of resulting pages, Entrelingo will contact him to request payment of the additional amount, through an individual invoice. This means that delivery times will be calculated from the moment the final payment is processed.

For short documents of less than 250 words, such as a driver's license and ID card, both sides of the document are considered to be a single translation page. For other documents with less than 250 words per page, the total number of pages in the translation service will correspond to the total number of pages in the source document.

For NAATI translations, in documents with less than 250 words per page, the total pages of the translation service will match the total pages of the source document.

Wrong Service Type: in case a customer creates an order with the wrong type of service for their project, the customer service will either return the order to the customer or require payment of the additional amount, if applicable, via an individual invoice. This means that delivery times will be calculated from the moment the final payment is processed.


Payment means acceptance of the agreed service, price and delivery time and these terms.

Quotes:  the prices established in the quotes delivered to customers are valid for a period of up to 7  days after being shipped to the customer.  Prices and specifications are subject to change without prior notice.  All other orders will be invoiced at a cost in effect at the time the translation services are provided. The company reserves the right to withdraw any quotation at any time for any reason as long as the company has not accepted a valid purchase order from the customer.


Delivery: delivery times refer to the delivery by email only of the translated documents, on normal business days, during business hours. They are taken into account when the order is created, payment has been successfully completed, and clear copies of all documents relevant to the translation have been sent to Entrelingo. The delivery time is detailed in the description of each service. Depending on the number of documents in the order, the promised time may vary, being longer than listed in the service description. If the Entrelingo team receives an order and is unable to complete a quality job within the time described in the service, they will contact the customer to inform the best time for delivery of the order.

In case of delay due to unforeseen circumstances, the company will inform the customer of the delay.

Work orders received outside business hours will be processed on the next business day. Likewise, the delivery period will start to run from the next business day.

It is the customer's responsibility to respond immediately to any request for clarification or confirmation or any question sent by Entrelingo. Entrelingo will not be responsible for any delay resulting from the customer's delay or lack of response. Specifically, the customer is responsible for providing a working mobile phone number and email address and for ensuring that messages sent by Entrelingo through these channels are correctly received.

Special requests regarding the translation of names or other terms will be considered, but Entrelingo does not guarantee that they will be implemented. Any of these special requests, including requests for translation changes, will be implemented within the AUSIT legal framework and code of ethics.

 

Delivery by mail:  Entrelingo is a purely digital platform, so none of the services offered by Entrelingo cover delivery by mail unless otherwise agreed with the customer. Prices and delivery times are beyond Entrelingo's reach and are entirely dependent on the postal delivery agency.

Certified translations are done by professional translators certified abroad; therefore, certified translations are only delivered in digital format.

Digital or physical copy: Entrelingo does not keep a digital or physical copy of its customer' documents. For this reason, it is impossible for the company to obtain a digital or physical copy of an order that is more than three months old.


Cancellation: translations are customized products and as such, all translation work done up to the time of cancellation must be paid for, even when it has not yet been delivered to the customer.


Completed translations cannot be refunded. If the customer wishes to cancel the project, the translation work will be stopped at the point of cancellation and a cancellation fee of 50% of the quoted total will be paid (or the minimum total fee of AU$75, whichever is greater). If more than 50% of the translation work has been completed, the customer is obligated to pay for each word translated at the quoted rate.


Limitation of liability: Entrelingo translators undertake to carry out the translation with all reasonable skill and care ​​and in accordance with the AUSIT Code of Ethics. They will endeavour to ensure that the translation is appropriate for the agreed purpose and type of target readership. Without exception, your liability to the customer and/or third parties is strictly limited to the amount of your invoice. The customer will hold Entrelingo harmless from all claims for infringement of copyright and/or translation rights and also from any legal action that may arise from the content of the source document. In all cases, these terms will be interpreted in accordance with Australian law.

Entrelingo translators do not express opinions on the truth or falsity of any statement made in the translation and do not guarantee the authenticity of the document from which the translation was made.

 

Under Australian law, Entrelingo is not allowed to provide advice on issues related to immigration law. Our scope of consultancy and service is limited to translations and associated language services. All information we provide, in writing or orally, is general in nature and does not take into account anyone's goals, needs or financial situation.

Entrelingo makes no warranties regarding translation other than an implied warranty under the Business Practices Act 1974. Entrelingo and its translators, agents and contractors shall not be liable, except for implied warranties, for any damage, loss or injury that arise or result directly or indirectly from any person's use or reliance on this translation, whether or not such use or reliance results from information or advice given negligently or not.

The customer expressly accepts that the use of the service is at his sole risk. Entrelingo expressly disclaims all warranties of any kind, express or implied, including, but not limited to, implied warranties of merchant capability, fitness for a particular purpose and non-infringement. Entrelingo makes no guarantees as to the results that can be obtained using the service, nor as to the accuracy or reliability of any information obtained through the service. The company makes no warranty with respect to goods or services purchased or obtained through the service or any transaction made through the service. No advice or information, whether oral or written, obtained by the customer or through the service, will create any warranty not expressly made herein.


Force majeure: in the event that any Entrelingo translator cannot complete the work within the agreed deadline as a result of force majeure (i.e. fire, storm, storm, flood or any other natural disaster, industrial dispute, civil commotion), acts of war, terrorism or any different situation beyond its control, including Internet connection problems and hardware or software failures), the customer will be notified of the circumstances, and a new translator will be assigned to complete the project as soon as possible. If this represents a delay in the work order, this situation will allow both parties to withdraw from the employment contract. The customer will pay for any completed work, and Entrelingo will refund the money if necessary.


Law: This agreement is governed by and construed by the laws of Australia and will be subject to the exclusive jurisdiction of applicable laws in the Queensland Jurisdiction.

Customer satisfaction: Entrelingo translators will strive to provide a high-quality translation. If the customer is not satisfied with the work product, the customer must notify Entrelingo no later than 2 days after receiving the translation, so that defects can be corrected through amendments. Such change requests and quality issues do not entitle the customer to cancel or discount.

Entrelingo ABN 82 365 491 293

hello@entrelingo.com

Last Update Date: 16  April 2020

ABOUT SKILLSPRO (SKILLS ASSESSMENT)

ENTRELINGO Terms and Conditions of Use

Effective Date: October 1, 2023

  1. Business Name and Website

This document establishes the terms and conditions of use for the ENTRELINGO website (hereinafter referred to as "ENTRELINGO"), located at www.entrelingo.com.

Please read these terms and conditions carefully before using our services. By accessing and using the ENTRELINGO website, you agree to be bound by these terms and conditions in their entirety. If you do not agree with these terms and conditions or any part of them, you should not use our services.

  1. Business Type and Services Offered

ENTRELINGO is a company specialized in translation services. We offer professional translation services in the following language combinations: English to Spanish, English to Portuguese, and English to Catalan, in both directions. Our experience in the field of translation has allowed us to understand the specific needs of our clients and provide high-quality services.

In addition to our translation services, we are proud to introduce our new service "SkillPRO." SkillPRO is designed to provide comprehensive assistance and support to Spanish-speaking engineers who wish to validate their skills and professional qualifications with Engineers Australia for the purpose of facilitating their migration processes in Australia.

SkillPRO offers three service variants, each with different scopes and prices to suit the individual needs of our clients. Our team of specialists is committed to providing high-quality service and ensuring that the validation process is as smooth and effective as possible for our users.

The service variants of SkillPRO are described in detail in the corresponding section of these Terms and Conditions.

  1. Legal Information

ENTRELINGO is a legally registered company in Australia and operates under the legal name "ENTRELINGO." The legal details of the company are provided below:

Legal Name: ENTRELINGO

Australian Business Number (ABN): 82 365 491 293

Registered Company Address: 43 Harbour Town Dr, Biggera Waters, 4216, Queensland, Australia.

The SkillPRO service offered by ENTRELINGO is subject to the terms and conditions set out in this document.

  1. Purpose of the Document

These Terms and Conditions are primarily intended to serve as a fundamental legal tool that clearly and precisely establishes the terms and conditions under which ENTRELINGO offers the "SkillPRO" service to its clients.

The main purpose of this document is to:

Provide clarity to our clients about the scope, limitations, and expectations of the "SkillPRO" service.

Establish a legal framework that protects ENTRELINGO from potential misunderstandings or disputes with clients regarding the service.

Outline the steps and procedures to be followed once an individual has contracted the "SkillPRO" service.

We understand the importance of transparency and legal protection for both our clients and our company, and these Terms and Conditions have been created with that purpose in mind.

  1. Users and Target Audience

ENTRELINGO focuses on serving a specific audience in the provision of its "SkillPRO" service. Our target audience is Spanish-speaking engineers who have studied in one of the careers recognized by Engineers Australia for title validation in Australia.

It is important to note that Engineers Australia has a limited list of specific careers for which title validation in Australia is offered. Therefore, our services are designed to assist those individuals who meet Engineers Australia's requirements for the skills validation process.

No filter, limitation, or prerequisite is required to use our "SkillPRO" service. Our collaborating team will carry out the necessary procedures to assess the eligibility of each individual wishing to contract our services and provide guidance on the specific requirements of the skills validation process. This ensures that our clients receive accurate information and know if they meet the necessary criteria to progress in their validation process.

  1. Privacy Policy

At ENTRELINGO, we value and respect the privacy of our clients. This privacy policy explains how we collect, use, and protect personal information that may be provided during the use of our services, including the "SkillPRO" service.

Information Collection

We collect personal information from our clients solely for the purpose of providing our services and complying with the legal requirements necessary for the skills validation process with Engineers Australia.

The information we collect may include, among others, names, email addresses, contact information, educational and professional details, and any other information relevant to the skills validation process.

Use of Information

We use the personal information collected solely for the specific purposes of the "SkillPRO" service, which includes assisting in the skills validation process with Engineers Australia.

We do not share or disclose personal information to third parties without the express consent of our clients, except when necessary to comply with legal requirements.

Data Security

We implement security measures to protect the personal information of our clients and ensure its confidentiality.

Despite our security measures, it is important to remember that no data transmission over the Internet is completely secure, and risks always exist. However, we do our best to protect the personal information of our clients.

Data Access and Control

Clients have the right to access, correct, and delete their personal information at any time. To do so, they can contact our support team.

Changes to the Privacy Policy

We may update this privacy policy in the future to reflect changes in our practices and services. Any modifications will be posted on our website.

Contact

If you have any questions or concerns about our privacy policy or the use of your personal information, please feel free to contact our support team using the email hola@entrelingo.com

By using our services, including the "SkillPRO" service, you agree to the terms and conditions of this privacy policy.

  1. Contact Information

For any questions, inquiries, or assistance related to the "SkillPRO" service or any other ENTRELINGO service, you can contact us through the following channels:

Email: Assessment_services@entrelingo.com

Support Phone: +61439961993

Our support team is available to assist you from Monday to Friday during our business hours. We are committed to providing you with the best possible assistance to ensure your satisfaction.

  1. Terms of Use

By using ENTRELINGO's "SkillPRO" service, clients must comply with the following conditions:

First. Prepayment: Clients must make payment for the service in advance and for the total amount of the selected service.

Second. Service Scope: ENTRELINGO undertakes to provide clients only with the specific benefits outlined in the detailed description of each SkillPRO service variant. ENTRELINGO will not assume or carry out any different or additional work beyond what is explicitly included in the description of each service.

Third. Skills Assessment Results: ENTRELINGO has no inference or liability in the outcome of the Skills Assessment conducted by Engineers Australia. Our contribution is limited to providing guidance, support, and advice based on accumulated knowledge and personal experiences of other engineers who have completed similar processes with Engineers Australia. The results of the Skills Assessment ultimately depend on the assessment conducted by Engineers Australia.

Description of SkillPRO Services:

SkillPRO Essential Service (Price: $500): Includes immediate access to the SkillPRO RESOURCE LIBRARY, which contains templates, checklists, flowcharts, examples, and tips for completing the Skills Assessment application.

SkillPRO Premium Service (Price: $3,000): Includes access to the SkillPRO RESOURCE LIBRARY, drafting of the 3 essays required for validation of experience with Engineers Australia using the information provided by the client*, 1-2 follow-up meetings, and delivery within 3 weeks from form completion.

SkillPRO Ultimate Service (Price: $5,000): Includes access to the SkillPRO RESOURCE LIBRARY, drafting of the 3 required essays, drafting of the Summary Statement, review of group A documents (CV, CPD, employment letters), review of group B documents (educational documents and other recommended), translation of group A documents, support with account creation and online application, 2-3 follow-up meetings, and delivery within 4 weeks after form completion and file upload.

*Note: The drafting of essays in the SkillPRO Premium and SkillPRO Ultimate Services is based solely on the information provided by the client; ENTRELINGO will not add any information that the client has not provided.

These terms of use apply to all clients using ENTRELINGO's "SkillPRO" service. By using the service, clients agree to comply with these conditions.

  1. Intellectual Property

Copyright and Intellectual Property Rights: ENTRELINGO owns and retains all copyright, trademarks, and other intellectual property rights related to the services provided, including, but not limited to, the SkillPRO RESOURCE LIBRARY and any other material provided to clients.

Limited Use and Access: Clients who have purchased any of the SkillPRO service variants are entitled to access and use the provided material solely for personal and non-commercial purposes related to the skills validation process with Engineers Australia. Access and use of such material are strictly limited to clients who have paid for the service.

Prohibition of Distribution: Clients are not permitted to share, distribute, reproduce, sell, sublicense, or otherwise make the material provided by ENTRELINGO available to third parties without the express written authorization of ENTRELINGO.

Consequences of Unauthorized Distribution: ENTRELINGO reserves the right to take legal action and appropriate measures if a client is found to have distributed or shared material without authorization. This may include immediate termination of services without refund and pursuit of damages.

Client Responsibility: It is the client's responsibility to ensure that their access and use of the provided material comply with these intellectual property restrictions. Any unauthorized use may result in legal action.

ENTRELINGO takes the protection of its intellectual property seriously and will take steps to ensure compliance with these restrictions. By using our services, clients agree to abide by these intellectual property provisions.

  1. Payment and Billing

Payment Policy:

All payments for ENTRELINGO services, including SkillPRO service variants, must be made in advance and for the total amount of the service.

Accepted payment methods include [indicate accepted payment methods, such as credit cards, bank transfers, etc.].

Clients can find detailed information about service prices on our website before making payment.

Billing Policy:

ENTRELINGO will provide a detailed invoice for the services contracted upon request by the client. Invoices will include information such as the client's name, description of the services purchased, total amount, and any other details necessary for recordkeeping and accounting purposes.

Clients can request the invoice by providing the necessary data, such as name or company name, billing address, tax identification number, and any other details required for invoice issuance.

Invoices can be sent in electronic format (PDF) or in printed format, according to the client's preference.

ENTRELINGO is committed to issuing accurate invoices and complying with applicable tax and accounting regulations.

Additional Notes:

ENTRELINGO will not store clients' credit card information or other sensitive payment data in its systems. All payments will be processed through secure payment platforms.

Clients are responsible for providing accurate billing information and keeping their contact details up to date for billing purposes.

  1. Cancellation and Refunds

Essential Service:

For the "SkillPRO Essential" service, it is essential that the client undergoes the eligibility verification process we offer before proceeding with payment. This process ensures that the client is eligible to receive the service benefits and fully understands what is involved.

Once the client has completed payment and received access to the SkillPRO RESOURCE LIBRARY, there is no option for cancellation, and no refunds will be provided. Clients will receive the product and benefits described in our value proposition immediately after making the payment.

ENTRELINGO is not responsible for clients who bypass the eligibility verification and proceed directly to purchase without confirming their eligibility.

Premium and Ultimate Services:

For the "SkillPRO Premium" and "SkillPRO Ultimate" services, the cancellation and refund policy is handled as follows:

Before the client signs the service clause acceptance, a cancellation period is considered. During this period, the client has the option to cancel the service and receive a refund.

In case of cancellation before the first meeting, an $800 fee will be applied to cover administrative costs and benefits received for the delivery of the initial digital information.

Once the client has signed the service clause acceptance, no cancellations or refunds will be offered. Services and resources related to the "SkillPRO Premium" or "SkillPRO Ultimate" service will be provided as agreed.

ENTRELINGO is committed to providing clients with the necessary information and details about cancellation and refund policies before the service clause acceptance is signed.

  1. Limitation of Liability

ENTRELINGO provides assistance and support services for the Skills Assessment process with Engineers Australia. It is essential to understand that:

ENTRELINGO has no control over the outcome of the Skills Assessment conducted by Engineers Australia and cannot guarantee or influence such outcome. The assessment is independently conducted by Engineers Australia and depends on the documentation provided by the client and the assessment criteria of the entity.

At Entrelingo, we wish to emphasize that we do not assume any responsibility for the inclusion of false or inaccurate documents in the Skills Assessment process of our clients in the SkillPRO Ultimate service.

For clients of the "SkillPRO Premium" service, ENTRELINGO undertakes, to the extent applicable, to implement the modifications suggested by Engineers Australia in the essays provided, ensuring full compliance with the entity's requests. However, it is clarified that ENTRELINGO assumes no responsibility for issues, delays, or other decisions that may arise as a result of modifications to the essays, beyond those mentioned. ENTRELINGO's liability is limited solely to making the mentioned modifications to the essays. This provision offers "SkillPRO Premium" clients an additional level of assistance and support in case Engineers Australia requests changes in the essays, providing reassurance during the skills validation process.

For clients of the "SkillPRO Ultimate" service, ENTRELINGO undertakes to implement the changes and/or adjustments suggested by Engineers Australia in the essays, as well as in the Summary Statement and CPD provided as part of the service, ensuring full compliance with the entity's requests. However, it is clarified that ENTRELINGO assumes no responsibility for issues, delays, or other decisions that may arise as a result of adjustments to the essays, Summary Statement, and CPD, beyond those mentioned. ENTRELINGO's liability is limited solely to making the mentioned changes to the essays, Summary Statement, and CPD. This provision offers "SkillPRO Ultimate" clients an exceptional level of assistance and support in case Engineers Australia requests modifications to these key elements, providing reassurance during their Skills Assessment process.

ENTRELINGO provides guidance and advice based on accumulated knowledge and personal experiences of multiple engineers who have gone through similar processes. However, this guidance does not substitute the judgment or evaluation of Engineers Australia.

Clients of our SkillPRO Premium and Ultimate services are responsible for providing accurate and complete information for the Skills Assessment process. ENTRELINGO assumes no responsibility for the accuracy or completeness of the information provided by the client.

ENTRELINGO is not responsible for issues, delays, or negative consequences related to the Skills Assessment, including, but not limited to, denial of skills validation by Engineers Australia, changes in the entity's assessment requirements, result delivery delays, or any other matter related to the assessment process.

Clients understand that ENTRELINGO's "SkillPRO" service is a support and guidance tool and does not guarantee specific results in the Skills Assessment.

Therefore, clients agree that ENTRELINGO and its team are not liable for any negative outcome or issue that may arise in the Skills Assessment process. Any claims, disputes, or liability related to the Skills Assessment outcome must be addressed directly to Engineers Australia and will be governed by its policies and procedures.

ENTRELINGO strives to provide the best possible service to its clients, but it is important to understand the limitations of our liability in the context of the Skills Assessment process.

  1. Applicable Law and Jurisdiction

These Terms and Conditions, as well as any business relationship between ENTRELINGO and its clients, are governed by the following laws:

Applicable Law: The relationship between ENTRELINGO and its clients is governed by the Australian Consumer Law (ACL) and the Electronic Transactions Act of Australia, as applicable.

Jurisdiction: Any legal dispute or controversy arising in connection with these Terms and Conditions or the business relationship between ENTRELINGO and its clients shall be subject to the exclusive jurisdiction of the competent Australian courts.

ENTRELINGO is committed to complying with all applicable laws and regulations in Australia during the duration of the business relationship with its clients.

ENTRELINGO ABN 82 365 491 293

hola@entrelingo.com

Last Updated: October 3, 2023"

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