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ABOUT TRANSLATIONS AND MIGRATORY LETTERS
Terms and Conditions of Use of ENTRELINGO
1. Ethics.
All translators at Entrelingo are accredited NAATI professional translators and/or official certified Spanish-English-Spanish translators registered with the Ministry of Foreign Affairs of Colombia, who are committed to providing translations of the highest accuracy and quality.
2. Confidentiality.
The team of translators at Entrelingo will always respect the full confidentiality of the client's documents. Each member is also professionally guided by the AUSIT Code of Ethics, especially regarding confidentiality and accuracy. More details on data confidentiality can be found in the Privacy Policy.
3. Acceptance.
Entrelingo will not accept the start of a work order if the documents sent by email are unreadable or damaged. In this case, Entrelingo's customer service will contact the client to request a better quality copy. The processing time of the order will begin once the documents to be translated are received with the required quality and format.
4. Fees and payment.
Full payment is required before any translation work begins unless another arrangement has been made (only for selected corporate clients). All fees are agreed upon in advance with fixed prices according to the type of service or set based on the length of the document. Work will only begin once the order has been fully created and payment confirmation has been received. The client is responsible for all costs incurred by Entrelingo to secure outstanding debts, including collection agencies, court costs, and attorney's fees. The company reserves the right to withhold services from clients with overdue balances.
5. Translation format.
The translated document will usually retain the format of the source document; however, when this is not possible and to ensure uniformity in Entrelingo’s services, certified translations will be delivered following the detailed formatting instructions below. Font and size: Arial 12, alignment: justified, margins: 3 cm, spacing: 1.5. This means that each resulting page contains approximately 250 translated words. This format may vary according to the needs of the source document's format (tables, graphs, alignment, etc.), always maintaining the proportion of approximately 250 words per resulting page. NAATI translations will be delivered in a format as close as possible to the original, which may vary according to what was agreed with the client.
6. Number of pages of the service.
In a new order, the number of pages of the certified translation service must be equivalent to the number of resulting translation pages. This is calculated based on the detailed formatting instructions above. It is the client's responsibility to ensure that the service amount matches the number of resulting pages. If the client has not added the total number of pages corresponding to the total number of resulting pages, Entrelingo will contact them to request payment for the additional amount through an individual invoice. This will mean that delivery times will be calculated from the moment the final payment is processed. For short documents with fewer than 250 words, such as a driver's license and ID card, both sides of the document are considered one single translation page. In other documents with fewer than 250 words per page, the total number of service pages will match the total number of source document pages. For NAATI translations, in documents with fewer than 250 words per page, the total number of translation service pages will match the total number of source document pages.
7. Incorrect type of service.
If a client creates an order with the incorrect type of service for their project, customer service will return the order to the client or require payment for the additional amount if applicable, through an individual invoice. This will mean that delivery times will be calculated from the moment the final payment is processed. In the case of proceeding with order cancellation and a refund, Entrelingo reserves the right to retain 4% of the order value, which corresponds to the platform's administrative fee for payment processing. Payment of an order or invoice signifies acceptance of the quoted service, agreed price, and delivery time, as well as all the terms and conditions of the service published on the website.
8. Quotes.
The prices stated in the quotes provided to clients are valid for a period of up to 7 days after being sent to the client. Prices and specifications are subject to change without notice. All other orders will be invoiced at the prevailing price at the time the translation services are provided. The company reserves the right to withdraw any quotation at any time for any reason, provided that the company has not accepted a valid purchase order from the client.
9. Delivery.
Delivery times refer only to the email delivery of translated documents, on regular business days, during business hours. They are counted once the order has been created, payment has been successfully completed, and clear copies of all relevant documents for translation have been sent to Entrelingo. The delivery time is detailed in the description of each service; however, depending on the number of documents in the order, the promised time may vary, being longer than that stated in the service description.
If Entrelingo's team has received an order and cannot deliver a quality job within the time described in the service, they will contact the client to inform them of the best delivery time for their order. For documents of high technical complexity, such as those of a medical or legal nature, where translation and quality review take longer than established in the contracted service, an email will be sent regarding the event and a possible delay of at least 12 hours from the order. In case of delay due to unforeseen circumstances, the company will inform the client about the delay. Work orders received outside of business hours will be processed on the next business day. Likewise, delivery time will begin counting from the next business day.
It is the client's responsibility to respond immediately to any request for clarification or confirmation, or any query sent by Entrelingo. Entrelingo will not be responsible for any delay resulting from the client's delay or failure to respond. Specifically, the client is responsible for providing a working mobile phone number and email address and ensuring that messages sent by Entrelingo through these channels are received correctly.
Special requests regarding the translation of names or other terms will be considered, but Entrelingo does not guarantee they will be implemented. Any such special requests, including requests for amendments to the translation, will be implemented within the legal framework and the AUSIT Code of Ethics.
Postal delivery: Entrelingo operates as a fully digital platform, meaning that none of the services offered by Entrelingo includes postal delivery unless otherwise agreed with the client. Postal delivery prices and times are beyond Entrelingo's control and depend entirely on the postal delivery agency. Certified translations are done by certified professional translators abroad, so the delivery of certified translations is only done in digital format.
Digital or physical copy: Entrelingo does not store digital or physical copies of clients' documents. For this reason, it is impossible for the company to obtain a digital or physical copy of an order more than 3 months old.
10. Returns Click here to see our return policy.
11. Service for guiding the creation of letters.
The CLIENT and ENTRELINGO agree that the obligations assumed are means-based and not result-based. Therefore, they clarify that the guidance services provided by ENTRELINGO for the preparation of personal letters in visa applications are based on facilitating the necessary guidance means to contribute to achieving a result that is not guaranteed. That is, the successful outcome of obtaining a visa is not part of the service provided, so if the expected result is not obtained, ENTRELINGO will not be held liable for breaches of obligation, as it is presumed that all necessary guidance means were provided to achieve the goal.
12. Risk responsibility.
THE CLIENT assumes all risks involved during the visa application process. Therefore, they declare that they are aware of these risks and take full responsibility for them, including the unsuccessful outcome of obtaining the visa. THE CLIENT will hold harmless and indemnify ENTRELINGO from all claims, demands, legal actions, and costs that may be caused or arise as a result of the visa application process.
Limitation of liability: Entrelingo translators commit to carrying out the translation with all reasonable skill and care and in accordance with the AUSIT Code of Ethics. They will strive to ensure that the translation is suitable for the agreed purpose and target readership. Without exception, their liability to the client and/or third parties is strictly limited to the value of their invoice. The client will hold Entrelingo harmless from any claims for copyright and/or translation rights infringement and any legal action that may arise from the source document's content. In all cases, these terms shall be interpreted in accordance with Australian law.
Entrelingo translators do not express views on the truthfulness or falsity of any statement made in the translation, nor do they guarantee the authenticity of the document from which the translation was made.
Under Australian law, Entrelingo is not permitted to provide advice on migration law. Our scope of advice and service is limited to translations and associated linguistic services. Any information we provide, whether in writing or verbally, is of a general nature only and does not take into account any individual's specific objectives, needs, or financial situation.
Entrelingo does not provide any guarantees concerning the translation other than a guarantee that may be implied under the Trade Practices Act, 1974. Entrelingo and its translators, agents, and contractors shall not be liable, except for any implied warranties, for any damage, loss, or injury arising or resulting directly or indirectly from the use or reliance by any person on this translation, whether such use or reliance results from the information or advice given negligently or otherwise.
The client expressly agrees that the use of the service is at their sole risk. Entrelingo expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Entrelingo makes no warranty as to the results that may be obtained from the use of the service or as to the accuracy or reliability of any information obtained through the service. The company makes no warranty regarding goods or services purchased or obtained through the service, or any transaction made through the service. No advice or information, whether oral or written, obtained by the client or through the service will create any warranty not expressly stated herein.
It is the client's duty to report to Entrelingo any type of inconsistency or suggested change in the final translation. All our translations undergo a rigorous review process by the quality department; therefore, Entrelingo is not responsible for any third-party decisions based on our translations, as Entrelingo's obligations are means-based and not result-based, and consequently, the success of procedures before them is not guaranteed. The necessary changes will be made at no cost and within no more than 2 business days.
Upon receiving the translation, the client has a period of 2 days to claim the adjustment guarantee, and for only one time. Therefore, any claims not made within that precise period will be considered resolved. Consequently, any additional claims will not be valid, and Entrelingo will remain indemnified or exempt from any claims for damages.
13. Force majeure.
In the event that any of Entrelingo's translators cannot complete the work within the agreed time due to force majeure (i.e., fire, storm, tempest, flood, or any other natural disaster, industrial disputes, civil unrest, acts of war, terrorism, or any other situation beyond their control, including Internet connection issues and hardware or software failures), the client will be notified of the circumstances, and a new translator will be assigned to complete the project as soon as possible. Should this cause a delay in the work order, such a situation will entitle both parties to withdraw from the work contract. The client will pay for any completed work, and Entrelingo will issue a refund if necessary.
14. Law.
This agreement is governed by and interpreted in accordance with the laws of Australia and will be subject to the exclusive jurisdiction of the applicable laws in the jurisdiction of Queensland.
15. Customer satisfaction.
Entrelingo's translators will do their best to deliver a high-quality translation. If the client is not satisfied with the final product, they must notify Entrelingo no later than 2 days after receiving the translation so that defects can be corrected through amendments. Such requests for changes and quality issues do not entitle the client to a cancellation or discount.
Entrelingo Group ABN 79 678 979 569
Last Updated: September 4, 2024
ABOUT SKILLSPRO (SKILLS ASSESSMENT)
ENTRELINGO Terms and Conditions of Use
Effective Date: October 1, 2023
1. Business Name and Website
This document establishes the terms and conditions of use for the ENTRELINGO website (hereinafter referred to as "ENTRELINGO"), located at www.entrelingo.com.
Please read these terms and conditions carefully before using our services. By accessing and using the ENTRELINGO website, you agree to be bound by these terms and conditions in their entirety. If you do not agree with these terms and conditions or any part of them, you should not use our services.
2. Business Type and Services Offered
ENTRELINGO is a company specialized in translation services. We offer professional translation services in the following language combinations: English to Spanish, English to Portuguese, and English to Catalan, in both directions. Our experience in the field of translation has allowed us to understand the specific needs of our clients and provide high-quality services.
In addition to our translation services, we are proud to introduce our new service "SkillPRO." SkillPRO is designed to provide comprehensive assistance and support to Spanish-speaking engineers who wish to validate their skills and professional qualifications with Engineers Australia for the purpose of facilitating their migration processes in Australia.
SkillPRO offers three service variants, each with different scopes and prices to suit the individual needs of our clients. Our team of specialists is committed to providing high-quality service and ensuring that the validation process is as smooth and effective as possible for our users. The service variants of SkillPRO are described in detail in the corresponding section of these Terms and Conditions.
3. Legal Information
ENTRELINGO is a legally registered company in Australia and operates under the legal name "ENTRELINGO." The legal details of the company are provided below:
Legal Name: ENTRELINGO GROUP
Australian Business Number (ABN): 79 678 979 569
Registered Company Address: 83 Bronte Cct, Hope Island 4212, Queensland, Australia.
The SkillPRO service offered by ENTRELINGO is subject to the terms and conditions set out in this document.
4. Purpose of the Document
These Terms and Conditions are primarily intended to serve as a fundamental legal tool that clearly and precisely establishes the terms and conditions under which ENTRELINGO offers the "SkillPRO" service to its clients.
The main purpose of this document is to:
Provide clarity to our clients about the scope, limitations, and expectations of the "SkillPRO" service.
Establish a legal framework that protects ENTRELINGO from potential misunderstandings or disputes with clients regarding the service.
Outline the steps and procedures to be followed once an individual has contracted the "SkillPRO" service.
We understand the importance of transparency and legal protection for both our clients and our company, and these Terms and Conditions have been created with that purpose in mind.
5. Users and Target Audience
ENTRELINGO focuses on serving a specific audience in the provision of its "SkillPRO" service. Our target audience is Spanish-speaking engineers who have studied in one of the careers recognized by Engineers Australia for title validation in Australia.
It is important to note that Engineers Australia has a limited list of specific careers for which title validation in Australia is offered. Therefore, our services are designed to assist those individuals who meet Engineers Australia's requirements for the skills validation process.
No filter, limitation, or prerequisite is required to use our "SkillPRO" service. Our collaborating team will carry out the necessary procedures to assess the eligibility of each individual wishing to contract our services and provide guidance on the specific requirements of the skills validation process. This ensures that our clients receive accurate information and know if they meet the necessary criteria to progress in their validation process.
6. Privacy Policy
At ENTRELINGO, we value and respect the privacy of our clients. This privacy policy explains how we collect, use, and protect personal information that may be provided during the use of our services, including the "SkillPRO" service.
7. Information Collection
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We collect personal information from our clients solely for the purpose of providing our services and complying with the legal requirements necessary for the skills validation process with Engineers Australia.
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The information we collect may include, among others, names, email addresses, contact information, educational and professional details, and any other information relevant to the skills validation process.
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Use of Information
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We use the personal information collected solely for the specific purposes of the "SkillPRO" service, which includes assisting in the skills validation process with Engineers Australia.
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We do not share or disclose personal information to third parties without the express consent of our clients, except when necessary to comply with legal requirements.
8. Data Security
We implement security measures to protect the personal information of our clients and ensure its confidentiality.
Despite our security measures, it is important to remember that no data transmission over the Internet is completely secure, and risks always exist. However, we do our best to protect the personal information of our clients.
9. Data Access and Control
Clients have the right to access, correct, and delete their personal information at any time. To do so, they can contact our support team.
10. Changes to the Privacy Policy
We may update this privacy policy in the future to reflect changes in our practices and services. Any modifications will be posted on our website.
11. Contact
If you have any questions or concerns about our privacy policy or the use of your personal information, please feel free to contact our support team using the email hola@entrelingo.com
By using our services, including the "SkillPRO" service, you agree to the terms and conditions of this privacy policy.
12. Contact Information
For any questions, inquiries, or assistance related to the "SkillPRO" service or any other ENTRELINGO service, you can contact us through the following channels:
Email: Assessment_services@entrelingo.com
Support Phone: +61439961993
Our support team is available to assist you from Monday to Friday during our business hours. We are committed to providing you with the best possible assistance to ensure your satisfaction.
13. Terms of Use
By using ENTRELINGO's "SkillPRO" service, clients must comply with the following conditions:
First. Prepayment: Clients must make payment for the service in advance and for the total amount of the selected service.
Second. Service Scope: ENTRELINGO undertakes to provide clients only with the specific benefits outlined in the detailed description of each SkillPRO service variant. ENTRELINGO will not assume or carry out any different or additional work beyond what is explicitly included in the description of each service.
Third. Skills Assessment Results: ENTRELINGO has no inference or liability in the outcome of the Skills Assessment conducted by Engineers Australia. Our contribution is limited to providing guidance, support, and advice based on accumulated knowledge and personal experiences of other engineers who have completed similar processes with Engineers Australia. The results of the Skills Assessment ultimately depend on the assessment conducted by Engineers Australia.
Description of SkillPRO Services:
SkillPRO Essential Service (Price: $500): Includes immediate access to the SkillPRO RESOURCE LIBRARY, which contains templates, checklists, flowcharts, examples, and tips for completing the Skills Assessment application.
SkillPRO Premium Service (Price: $3,000): Includes access to the SkillPRO RESOURCE LIBRARY, drafting of the 3 essays required for validation of experience with Engineers Australia using the information provided by the client*, 1-2 follow-up meetings, and delivery within 3 weeks from form completion.
SkillPRO Ultimate Service (Price: $5,000): Includes access to the SkillPRO RESOURCE LIBRARY, drafting of the 3 required essays, drafting of the Summary Statement, review of group A documents (CV, CPD, employment letters), review of group B documents (educational documents and other recommended), translation of group A documents, support with account creation and online application, 2-3 follow-up meetings, and delivery within 4 weeks after form completion and file upload.
*Note: The drafting of essays in the SkillPRO Premium and SkillPRO Ultimate Services is based solely on the information provided by the client; ENTRELINGO will not add any information that the client has not provided.
These terms of use apply to all clients using ENTRELINGO's "SkillPRO" service. By using the service, clients agree to comply with these conditions.
14. Intellectual Property
Copyright and Intellectual Property Rights: ENTRELINGO owns and retains all copyright, trademarks, and other intellectual property rights related to the services provided, including, but not limited to, the SkillPRO RESOURCE LIBRARY and any other material provided to clients.
Limited Use and Access: Clients who have purchased any of the SkillPRO service variants are entitled to access and use the provided material solely for personal and non-commercial purposes related to the skills validation process with Engineers Australia. Access and use of such material are strictly limited to clients who have paid for the service.
Prohibition of Distribution: Clients are not permitted to share, distribute, reproduce, sell, sublicense, or otherwise make the material provided by ENTRELINGO available to third parties without the express written authorization of ENTRELINGO.
Consequences of Unauthorized Distribution: ENTRELINGO reserves the right to take legal action and appropriate measures if a client is found to have distributed or shared material without authorization. This may include immediate termination of services without refund and pursuit of damages.
Client Responsibility: It is the client's responsibility to ensure that their access and use of the provided material comply with these intellectual property restrictions. Any unauthorized use may result in legal action.
ENTRELINGO takes the protection of its intellectual property seriously and will take steps to ensure compliance with these restrictions. By using our services, clients agree to abide by these intellectual property provisions.
15. Payment and Billing
Payment Policy:
All payments for ENTRELINGO services, including SkillPRO service variants, must be made in advance and for the total amount of the service.
Accepted payment methods include [indicate accepted payment methods, such as credit cards, bank transfers, etc.].
Clients can find detailed information about service prices on our website before making payment.
Billing Policy:
ENTRELINGO will provide a detailed invoice for the services contracted upon request by the client. Invoices will include information such as the client's name, description of the services purchased, total amount, and any other details necessary for recordkeeping and accounting purposes.
Clients can request the invoice by providing the necessary data, such as name or company name, billing address, tax identification number, and any other details required for invoice issuance.
Invoices can be sent in electronic format (PDF) or in printed format, according to the client's preference.
ENTRELINGO is committed to issuing accurate invoices and complying with applicable tax and accounting regulations.
Additional Notes:
ENTRELINGO will not store clients' credit card information or other sensitive payment data in its systems. All payments will be processed through secure payment platforms.
Clients are responsible for providing accurate billing information and keeping their contact details up to date for billing purposes.
16. Cancellation and Refunds
Essential Service:
For the "SkillPRO Essential" service, it is essential that the client undergoes the eligibility verification process we offer before proceeding with payment. This process ensures that the client is eligible to receive the service benefits and fully understands what is involved.
Once the client has completed payment and received access to the SkillPRO RESOURCE LIBRARY, there is no option for cancellation, and no refunds will be provided. Clients will receive the product and benefits described in our value proposition immediately after making the payment.
ENTRELINGO is not responsible for clients who bypass the eligibility verification and proceed directly to purchase without confirming their eligibility.
Premium and Ultimate Services:
For the "SkillPRO Premium" and "SkillPRO Ultimate" services, the cancellation and refund policy is handled as follows:
Before the client signs the service clause acceptance, a cancellation period is considered. During this period, the client has the option to cancel the service and receive a refund.
In case of cancellation before the first meeting, an $800 fee will be applied to cover administrative costs and benefits received for the delivery of the initial digital information.
Once the client has signed the service clause acceptance, no cancellations or refunds will be offered. Services and resources related to the "SkillPRO Premium" or "SkillPRO Ultimate" service will be provided as agreed.
ENTRELINGO is committed to providing clients with the necessary information and details about cancellation and refund policies before the service clause acceptance is signed.
17. Limitation of Liability
ENTRELINGO provides assistance and support services for the Skills Assessment process with Engineers Australia. It is essential to understand that:
ENTRELINGO has no control over the outcome of the Skills Assessment conducted by Engineers Australia and cannot guarantee or influence such outcome. The assessment is independently conducted by Engineers Australia and depends on the documentation provided by the client and the assessment criteria of the entity.
At Entrelingo, we wish to emphasize that we do not assume any responsibility for the inclusion of false or inaccurate documents in the Skills Assessment process of our clients in the SkillPRO Ultimate service.
For clients of the "SkillPRO Premium" service, ENTRELINGO undertakes, to the extent applicable, to implement the modifications suggested by Engineers Australia in the essays provided, ensuring full compliance with the entity's requests. However, it is clarified that ENTRELINGO assumes no responsibility for issues, delays, or other decisions that may arise as a result of modifications to the essays, beyond those mentioned. ENTRELINGO's liability is limited solely to making the mentioned modifications to the essays. This provision offers "SkillPRO Premium" clients an additional level of assistance and support in case Engineers Australia requests changes in the essays, providing reassurance during the skills validation process.
For clients of the "SkillPRO Ultimate" service, ENTRELINGO undertakes to implement the changes and/or adjustments suggested by Engineers Australia in the essays, as well as in the Summary Statement and CPD provided as part of the service, ensuring full compliance with the entity's requests. However, it is clarified that ENTRELINGO assumes no responsibility for issues, delays, or other decisions that may arise as a result of adjustments to the essays, Summary Statement, and CPD, beyond those mentioned. ENTRELINGO's liability is limited solely to making the mentioned changes to the essays, Summary Statement, and CPD. This provision offers "SkillPRO Ultimate" clients an exceptional level of assistance and support in case Engineers Australia requests modifications to these key elements, providing reassurance during their Skills Assessment process.
ENTRELINGO provides guidance and advice based on accumulated knowledge and personal experiences of multiple engineers who have gone through similar processes. However, this guidance does not substitute the judgment or evaluation of Engineers Australia.
Clients of our SkillPRO Premium and Ultimate services are responsible for providing accurate and complete information for the Skills Assessment process. ENTRELINGO assumes no responsibility for the accuracy or completeness of the information provided by the client.
ENTRELINGO is not responsible for issues, delays, or negative consequences related to the Skills Assessment, including, but not limited to, denial of skills validation by Engineers Australia, changes in the entity's assessment requirements, result delivery delays, or any other matter related to the assessment process.
Clients understand that ENTRELINGO's "SkillPRO" service is a support and guidance tool and does not guarantee specific results in the Skills Assessment.
Therefore, clients agree that ENTRELINGO and its team are not liable for any negative outcome or issue that may arise in the Skills Assessment process. Any claims, disputes, or liability related to the Skills Assessment outcome must be addressed directly to Engineers Australia and will be governed by its policies and procedures.
ENTRELINGO strives to provide the best possible service to its clients, but it is important to understand the limitations of our liability in the context of the Skills Assessment process.
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Applicable Law and Jurisdiction
These Terms and Conditions, as well as any business relationship between ENTRELINGO and its clients, are governed by the following laws:
Applicable Law: The relationship between ENTRELINGO and its clients is governed by the Australian Consumer Law (ACL) and the Electronic Transactions Act of Australia, as applicable.
Jurisdiction: Any legal dispute or controversy arising in connection with these Terms and Conditions or the business relationship between ENTRELINGO and its clients shall be subject to the exclusive jurisdiction of the competent Australian courts.
ENTRELINGO is committed to complying with all applicable laws and regulations in Australia during the duration of the business relationship with its clients.
ENTRELINGO GROUP ABN 79 678 979 569
Last Updated: September 4, 2024"